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NetOps Specialist Junior

Albany, GA · Information Technology
Travel Required? No

Citizenship: Must be U.S. Citizen

Clearance Required: Secret

Education: HS Diploma or GED

Certifications Required: Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II. Preferred: CCNA.

Position Description: Under immediate supervision, monitor the infrastructure and network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate. Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives. Two to four (2-4) years of experience required.
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